Privacy Policy
Last updated: April 2026
Energycon Engineering Pte Ltd ("we", "our", "us") is committed to protecting the privacy of visitors to our website (energyconengineering.com) and our customers. This policy explains how we collect, use, store, and protect your personal data in compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
1. Information We Collect
When you interact with our website, we may collect the following information: • Personal Information: Name, email address, phone number, and project details submitted through our contact and lead capture forms. • Order Information: Billing address, shipping address, and payment details when you purchase products through our online store. • Usage Data: Pages viewed, time spent on pages, referral source, browser type, device type, and IP address — collected automatically via cookies and analytics tools. • UTM & Campaign Data: Marketing source parameters (e.g. utm_source, utm_medium, utm_campaign) attached to the URL when you visit our site from an advertisement or external link.
2. How We Use Your Information
We use the information collected to: • Respond to enquiries and provide quotes for audio/AV installation services. • Process and fulfil product orders. • Send project updates and follow-up communications you have requested. • Improve our website, content, and services based on usage patterns. • Run and measure the effectiveness of advertising campaigns on platforms such as Meta (Facebook/Instagram) and Google. • Comply with legal obligations under Singapore law. We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.
3. Cookies & Tracking Technologies
Our website uses the following tracking technologies: • Google Tag Manager (GTM): Manages the loading of analytics and marketing tags. • Google Analytics 4 (GA4): Tracks anonymous website usage statistics (page views, sessions, traffic sources). • Meta Pixel (Facebook Pixel): Tracks conversions from Meta advertisements, enables retargeting, and builds audiences for ad optimisation. These tools use cookies — small text files stored on your device. You can control or delete cookies through your browser settings. Disabling cookies may affect some website functionality.
4. Third-Party Services
We use the following third-party services that may process your data in accordance with their own privacy policies: • Google (Analytics, Tag Manager, Ads) — Google Privacy Policy • Meta Platforms (Facebook Pixel, Instagram Ads) — Meta Privacy Policy • Stripe (payment processing, if applicable) — Stripe Privacy Policy • Calendly (appointment scheduling) — Calendly Privacy Policy • WhatsApp (customer communication) — WhatsApp Privacy Policy We only share the minimum data necessary with these providers to deliver our services.
5. Data Retention
• Lead form submissions are retained for up to 24 months to allow for follow-up and service delivery. • Order records are retained for 7 years in compliance with Singapore's tax and accounting requirements. • Analytics data is retained according to the default retention periods of Google Analytics and Meta (typically 14–26 months). • You may request deletion of your personal data at any time (see Section 8).
6. Data Security
We implement reasonable technical and organisational measures to protect your personal data, including: • HTTPS encryption on all pages. • Secure authentication for admin and customer accounts. • Restricted access to personal data on a need-to-know basis. No method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Your Rights
Under the Personal Data Protection Act 2012 (PDPA) of Singapore, you have the right to: • Access the personal data we hold about you. • Correct any inaccurate or incomplete data. • Withdraw consent for the collection, use, or disclosure of your data. • Request deletion of your personal data, subject to legal retention requirements. To exercise any of these rights, contact us at the details in Section 9.
8. Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, contact us at: Energycon Engineering Pte Ltd Email: sales-mgt@energyconengineering.com Phone: +65 8180 1644
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.